Shipping Policy – ZOHRA STORE

Thank you for shopping at ZOHRA STORE. We aim to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–3 business days after confirmation. Processing times may be longer during sales, public holidays, or periods of high order volume.

We may contact customers by phone or WhatsApp to confirm order details before dispatch.

Delivery Time

Estimated delivery within Pakistan is generally 3–7 business days after dispatch. Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order confirmation, where applicable.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers must provide a correct phone number, complete delivery address, and any other information required for successful delivery.

Please ensure that someone is available to receive the parcel and pay the amount due.

Order Tracking

Where tracking is available, tracking information may be shared through SMS, WhatsApp, email, or another suitable communication channel.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details. Incorrect or incomplete addresses and unavailable recipients may cause delays or failed delivery attempts.

Additional shipping charges may apply to reshipments where applicable and communicated to the customer.

Delayed or Lost Shipments

If your order is delayed or appears to be lost, please contact us with your order number. We will coordinate with the courier company where possible.

Contact Information

For shipping inquiries, please contact:

Email: Zohrastoreofficial@gmail.com

Phone/WhatsApp: 03297249427