Refund & Return Policy – ZOHRA STORE

At ZOHRA STORE, customer satisfaction is important to us. We strive to provide quality products and a reliable shopping experience.

Return Eligibility

Customers may request a return within 3 days of receiving their order, subject to the conditions below:

• The product must be unused, unwashed, and in its original condition.

• Original packaging and tags must be included, where applicable.

• The customer must provide the order number or proof of purchase.

• The return request must be approved by our customer support team before the product is sent back.

For clothing and unstitched fabrics, products that have been cut, stitched, washed, worn, or altered are generally not eligible for return unless the item is defective, incorrect, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Provide your order number and clear photos or videos showing the issue. After reviewing your request, we will offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed through an agreed payment method. For Cash on Delivery orders, customers may need to provide suitable refund details.

Refund processing times may vary depending on the payment provider and verification process.

Original shipping charges and return shipping charges may be non-refundable, except where the issue results from our error or applicable law requires otherwise.

Exchanges

Exchanges are subject to product availability and approval. Please contact our support team before returning any product.

Non-Returnable Products

Products that have been used, washed, stitched, cut, altered, or damaged by the customer are generally not eligible for return, except where applicable law requires otherwise.

How to Request a Return

To request a return, exchange, or refund, contact us with your order number and a description of the issue.

Email: Zohrastoreofficial@gmail.com

Phone/WhatsApp: 03297249427

ZOHRA STORE reserves the right to assess each request in accordance with this policy and applicable consumer protection laws.