Privacy Policy – ZOHRA STORE

ZOHRA STORE respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, and when it may be shared.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Name and contact details

• Phone number and email address

• Billing and shipping address

• Order details and purchase history

• Payment and transaction information

• Device, browser, website usage, and cookie information

We collect information reasonably necessary to operate our store, process orders, provide customer support, and improve our services.

How We Use Your Information

We may use your information to:

• Process and deliver orders

• Confirm Cash on Delivery orders

• Send order confirmations and delivery updates

• Respond to customer inquiries

• Process eligible returns, exchanges, and refunds

• Prevent fraud and unauthorized transactions

• Improve our website, products, and customer experience

• Send promotional messages where permitted by law and applicable consent requirements

Sharing Your Information

We may share relevant information with service providers when necessary to operate our business. These may include Shopify, courier companies, payment providers, website service providers, and customer support services.

We do not sell customers' personal information as a standalone product.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, analyze traffic, and support advertising.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for order processing, business operations, legal obligations, recordkeeping, and dispute resolution.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact us using the details below.

Third-Party Services

Our website may use third-party services or link to external websites. Those services may have their own privacy policies and practices.

Children's Privacy

Our store is not intended to knowingly collect personal information from children without appropriate authorization where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact:

ZOHRA STORE

Email: Zohrastoreofficial@gmail.com

Phone/WhatsApp: 03297249427