Return policy

1. Eligibility

• To be eligible for a return, items must be unused, unopened, and in the same condition as received.
• Returns are accepted within [number of days] days from the date of delivery.

2. Return Process

• To initiate a return, please contact our customer service team at [contact information] to obtain a return authorization.
• Once your return request is approved, you will receive instructions on how to return the item(s) to us.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service and insuring the package to ensure safe and timely delivery.

4. Refunds

• Refunds will be issued to the original form of payment within [number of days] days of receiving the returned item(s).
• Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

5. Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange.
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect for verification purposes.

7. Non-Returnable Items

• Certain items are non-returnable, including perishable goods, personalized or customized products, and gift cards.
• Clearance or final sale items are also non-returnable unless they are damaged or defective.

8. Exceptions

• In certain cases, exceptions to our returns policy may be made at our discretion.
• Please contact our customer service team for assistance if you believe you qualify for an exception.